ASSERTIVENESS AND COMMUNICATION SKILLS

Date: TBC

Duration: 1 day

About this course:

This one-day course is designed to show how assertiveness helps to get things done and is ideal for employees in all organisations on a management, sales and front line level.

What is assertiveness?

  • Understand verbal and non-verbal behaviour.
  • Understand the benefit of being assertive.
  • Learn the tools and techniques to communicate with assertiveness.
  • Facilitate others to be assertive.
  • How to recognise and deal with different types of interpersonal behaviour – Aggressive, Assertive, and Passive.
  • How to change your thinking for improved attitude and interaction.
  • Develop assertiveness techniques for building self-esteem and self-worth.
  • Become more capable of acting on your own best judgment, without feeling excessively guilty or regretful if others disapprove.

CLICK TO ENQUIRE NOW

For full course content please call 1890 260006 or email info@tss.ie