Duration: Half day

Date: TBC

Venue: The Louis Fitzgerald Hotel, Dublin 22

Cost: €295

Shay Martin

A vastly experienced trainer with over 25 years experience in developing and delivering Management, Sales, Communications Skills and customer service training courses to a wide range of business sectors. Having a strong business background himself gives Shay immediate credibility with any team. Shay’s particular skill is his ability to empathise and relate to experienced and inexperienced people within any business sector. Shay is a member of IITD and MII and is a QQI accredited trainer. Over the last twenty five years Shay has designed and delivered training to a wide range of Irish companies both large and small.

About this course:

This course is for anyone who collects accounts. It examines the special skills required to adopt a credit control policy that achieves results without damaging relationships.

Learn how to review modern cash collection techniques and generate ideas for improving cash collection systems. This course highlights the need for good personal organisation and follow-up procedures and shows how this is achieved. It will ensure that you are not financing your customer’s business at the expense of your own.

Course Content:

  • How to put together a successful debt collection programme.
  • The importance of planning & preparation before contacting the customer.
  • Building positive attitudes and confidence necessary for success.
  • Developing the necessary skills of persuasion.
  • Methods for overcoming excuses for non-payment.
  • The importance of keeping records.
  • How to conduct follow-up calls for non-responders.
  • How to negotiate payment terms.

Learning Methods:

Participative methods will be used throughout, building upon participants previous experience and knowledge. A range of tailored exercises will be provided to develop individual competence and feedback provided as appropriate.


For full course content please call 1800 260006 or email