DATE: 12th December 2019

DURATION: Half day

COST: €295

VENUE: The Louis Fitzgerald Hotel, Dublin 22

About this course:

Conflict Management, Communication, and Performance Management are central to the whole success of your team. Many Managers have responsibility for appraising their subordinate’s performance within a formal appraisal scheme. All too often such schemes do not work as well as they should, and systems can fall into disrepute. Good communication is the bond of every successful team.

Course content:

Conflict Management

  • Understanding Conflict
  • Conflict Management – Influence
  • Challenging People

Communication Skills

  • Understanding the essential role played by Communication in human interaction
  • Develop critical awareness
  • Verbal & Non Verbal Communication
  • Dealing with people problems
  • Disciplining Staff

Performance Management

  • What is Performance Management
  • Benefits of Performance Management
  • Key Elements Setting Objectives Monitoring
  • Goals of Performance Appraisal
  • Organisational Goals
  • Feedback


For full course content please call 1890 260006 or email

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