VENUE: Dublin venue to be confirmed

COST: €345

About this course:

This one day programme will assist Supervisors, Team Leaders or Newly Appointed Managers to enhance and further develop their supervisory management skills. It will be of interest to individuals who are currently performing a supervisory or frontline management role in their organisation or those who wish to progress to this level.

This programme will give the learner knowledge and skills in developing standards, measuring performance, motivating and empowering staff and themselves.

Course aim:

  • Learners who successfully complete this module will:
  • Practice effective supervisory management skills Design, implement and change standards
  • Appreciate the value of effective and open communication within organisations
  • Develop strategies for staff support and empowerment
  • Understand the importance of effective relationships within a Multi-disciplinary team
  • Demonstrate effective conflict resolution and mediation skills
  • Understand the importance of stakeholders’ rights and expectations in the delivery of a quality service

Course content:

Programme topics include the following units –

Managing Performance

  • Setting standards, goals and objectives for individuals and teams
  • Performance Management & Performance Appraisals
  • Giving constructive feedback to staff

Motivating, Developing and Empowering

  • Effective communication styles
  • Conducting a skills audit of staff in order to identify training gaps
  • Consider approaches to motivate and support staff
  • Effective delegation

Building Effective Relationships

  • Different styles of leadership
  • Performing effectively as a team member
  • Gain an understanding of motivational theory
  • Respect and value Diversity
  • Mediation and Conflict resolution


For full course content please call 1890 260006 or email info@tss.ie