Duration: Half day
Orla is an experienced trainer specialising in all aspects of Training and Development and Customer Service. Her interactive style of training delivery encourages full participation and facilitates the individual participants achievement of goals. A dynamic, motivated and professional individual with a flair and passion for training. She has an energetic, infectious and inspirational style.
Orla has over 15 years experience in Customer Service, Sales, Account Management and 3rd Level Education. Orla delivers programmes such as – Customer Service, Train The Trainer, Time Management, Sales, Conflict Management, Presentation and Interview skills.
About this course:
Most successful business managers have definite goals and objectives. The clearer your goals are the more likely you are to achieve them. On this session we examine the importance of establishing clear and realistic key performance indicators for your team and discuss the importance of measuring these KPI’s, on a monthly basis. We will also discuss how to manage poor performance and how to re-enforce positive behaviour throughout any staff appraisal.
For full course content please call 1890 260006 or email firstname.lastname@example.org