Duration: Half day

Date: TBC

Cost: €295

Venue: The Louis Fitzgerald Hotel, Naas Road, Dublin 12

Orla Brennan – Customer Service & Communications Trainer

Orla is an experienced trainer specialising in all aspects of Training and Development and Customer Service. Her interactive style of training delivery encourages full participation and facilitates the individual participants achievement of goals. A dynamic, motivated and professional individual with a flair and passion for training. She has an energetic, infectious and inspirational style.

Orla has over 15 years experience in Customer Service, Sales, Account Management and 3rd Level Education. Orla delivers programmes such as – Customer Service, Train The Trainer, Time Management, Sales, Conflict Management, Presentation and Interview skills.

About this course:

Most sales people make the mistake of assuming that it is the quality of the information that they present that will close the sale. If this were the case then a brochure would be sufficient – if only this were true! The fact is, it is the ability to deliver a powerful sales presentation that is often the difference between sales success and failure.

Course Aim:

This course is aimed at all sales personnel who want to learn how to deliver memorable and highly effective sales presentations that will set their products and services apart from the rest of the field and gain the confidence and commitment of their audience with a view to increasing sales results.

Course Objectives:

  • On completion of this course you will be able to:
  • Identify and enhance own natural style
  • Plan and produce effective presentations
  • Increase self-confidence and control nerves
  • Connect with audience
  • Improve vocal & visual impact
  • Communicate with clarity & conviction
  • Use visual aids effectively


For full course content please call 1800 260006 or email

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