ONLINE INTERACTIVE TRAINING MODULES FOR 2020

45 minutes in duration –  Cost €90.00 per person

Customer Retention / Key Account Management
Presented by Jo Collins

In this time of uncertainty, it is vitally important to keep in touch with your key accounts and customers through whatever medium possible.
Examine some practical methods of maintaining customer contact that will further build business relationships for the future.
On this session we discuss the importance of preparing a strong reason to make contact, setting a call objective and keeping your competition out of the equation.
In summary if you do not keep in contact with your key customers in tough times, your competition might seize the opportunity.

Working from Home / Time Management
Presented by Lorraine Murphy

Time Management and maintaining a work/life balance has never been more challenging so we all must learn how to juggle with remote working, family commitments, home schooling and virtual meetings. On this module we will also discuss:
Staying in control of your most valuable resource time and be able to prioritise tasks effectively.
Identify your time-thieves and how to deal with them on a daily basis.
Create a time management plan that will give you a practical work / life balance.
How to get the best out of your domestic working environment and minimise distractions.

Managing Stress / Building Resilience
Presented by Jerry Kelly

Never has it been more important to be able to recognise the signs of stress in ourselves and our employees and put in place some simple coping mechanisms that will in turn build up our resilience to deal with the challenges we all currently are facing. On this session we will discuss:
The challenges of dealing with all the recent changes we are now facing and how to frame things in a more positive manner.
Be able to recognise stress and anxiety before it becomes a problem in the workplace or the home.
Become familiar with some of the recognised methods of coping with stress and anxiety.
Examine some practical pointers on how to build up our resilience levels to get us through these challenging times. 

HR Modules

Module 1 – Dealing with Lay-offs and Short-time contracts
Trainer: Sharon Coleman

  • What specifically is it and who can implement it?
  • How to implement this change correctly?
  • Who is affected by this change?
  • Procedures and guidelines to follow
  • Possible vulnerabilities and threats
  • Dealing with employees on Probation

Module 2 – Working from home and HR responsibilities
Trainer: Sharon Coleman

  • Policy and Procedures that you need to have in place
  • Can the business sustain WFH as the new normal?
  • How can WFH be managed correctly and by whom?
  • The importance of reporting procedures while WFH
  • Productivity levels and managing staff performance
  • Preparing for return to the workplace and the challenges involved

Module 3 – HR Responsibilities / Returning to the Workplace
Trainer: Sharon Coleman
With some trade sectors now bringing their staff back into the workplace on a phased basis we must examine the three stages involved in the reintroduction of any team:
Before – Preparing your workforce for their return to work and communicating new policies and practices correctly.
Documentation to be reviewed/implemented prior to the return to work.
During –  Supporting your employees as they return to work through Mental Health Awareness / Stress Management.
Managing staff performance in the new working environment and providing any training necessary.
After – Providing ongoing support & Communication to minimise stress and resistance to the new changes introduced.

Crisis/Change Management & Business Continuity

Trainer: Sean McGlynn
Learn how to objectively access your current business situation and examine the internal and external threats to your business. Examine how to formulate a short-term business continuity plan that will help you and your team through this crisis and pave the way into the future.

Working from Home / Organising your time

Trainer: Orla Brennan
To fail to plan is to plan to fail. Learn how to maximise upon your working day and minimise the domestic distractions that we all face when working remotely. Make your new working environment and turn the time available to you into real performance and results.

HR Issues / Working from Home

Trainer: Sharon Coleman
If you have any of your workforce working from home, you as the employer need to be aware of the HR policies and procedures that are relevant to this new working arrangement. We will offer some advice on managing staff performance remotely and how to minimise the possibility of intrusive behaviour.

Brainstorming / Problem Solving

Trainer: Sean McGlynn
Now is the time to open our minds to the concept of “possibility thinking” versus impossibility thinking. Learn how to constructively give your team the opportunity to discuss current challenges and issues and propose some possible solutions that might turn a negative into a positive.

Managing Performance Remotely

Trainer: Karl Duff
Learn how to manage the activity levels and performance of your team remotely by employing best practice performance management techniques. Create your own list of key performance indicators and inspect what you expect on a monthly basis through positive reinforcement.

Customer Retention / Key Account Management

Trainer: Jo Collins
In this time of uncertainty, it is vitally important to keep in touch with your key accounts and customers through whatever medium possible. Examine some practical methods of maintaining customer contact that will further build business relationships for the future.

Managing Stress / Building Resilience

Trainer: Jo Collins
Never has it been more important to be able to recognise the signs of stress in ourselves and our employees and put in place some simple coping mechanisms that will in turn build up our resilience to deal with the challenges we all currently are facing.

Credit Control / Cash Collection

Trainer: Orla Brennan
This essential function has never been more important to the survival of any SME than at present. Examine the basic steps and techniques involved in cash collection and be able to maintain a good business relationship with your customer base for the future.