LIVE OR VIRTUAL TRAINING MODULES FOR 2020
We are now offering the following 90-minute training modules in an online, interactive format or a live format to small groups maintaining social distancing, on an in-house or open course basis.
For course dates and prices, call us on 1890 260006 or drop us an email.
HR Issues / Working from Home with Sharon Coleman
If you have any of your workforce working from home, you as the employer need to be aware of the HR policies and procedures that are relevant to this new working arrangement. We will offer some advice on managing staff performance remotely and how to maximise upon their time and effort.
Working Remotely / Organising Your Time with Lorraine Murphy
This will become the new normal for a lot of us over the coming months. Learn how to maximise upon your working day and minimise the domestic distractions that we all face when working remotely. Make your new working environment work for you and turn the time available to you into real performance and results.
Customer Care and COVID19 with Blanaid Brennan
Be able to give your customers a comfort level by demonstrating best practice Covid compliant policies and behaviours within the workplace. This module will cover staff training, compliance, required check lists and how to deal with a suspected case. Create a positive customer experience for all who enter your premises including your own team.
Customer Retention / Remote Account Management with Jo Collins
In this time of uncertainty, it is vitally important to keep in touch with your key accounts and customers regularly through whatever medium possible. Examine some practical methods of maintaining customer contact that will further build business relationships for the future.
Managing Stress and Anxiety / Building Resilience with Jerry Kelly
Never has it been more important to be able to recognise the signs of stress in ourselves and our colleagues and put in place some simple coping mechanisms that will in turn build up our resilience to deal with the challenges that we are all currently facing. Good mental health is key to us all.
Managing Staff Performance Remotely with Karl Duff
Learn how to manage the activity levels and performance of your team remotely by employing best practice performance management techniques. Create your own list of key performance indicators and inspect what you expect on a monthly basis through positive virtual reinforcement.
Leadership & Motivation in Challenging Times with Karl Duff
Now more than ever we need clear and concise leadership through these challenging times. Learn the recognised principles of progressive leadership and the techniques required to re-charge and motivate your existing team members during these testing times.
Communication Skills & Conflict Resolution with Orla Brennan
Whether communicating daily with your team members or with your customers it is vital to understand their thoughts and feelings thus minimising any potential conflict. Be then able to communicate your message in a clear, concise and positive manner which will result in a high impact message being received by any of your colleagues or customers.
Crisis Management & Business Continuity with Sean McGlynn
Learn how to objectively access your current business situation and examine the internal and external threats to your business. Examine how to formulate a short-term business continuity plan through constructive brain-storming, that will help you and your team through this crisis and pave the way into the future.
Professional Selling Skills with Austin Halpin
A full range of sales training modules available through our Professional Sales Programme which covers understanding your sales role, owning your KPI’s, time management, new business development, sales presentations, handling difficult customers and closing the sale. Avail of all of these modules or select the ones that are currently relevant to your team.