VIRTUAL TRAINING MODULES FOR 2021

New Virtual Training Webinars for 2021 – Duration 45 /90 Minutes

1. HR Issues / Working from Home – Sharon Coleman
If you have any of your workforce working from home, you as the employer need to be aware of the
HR policies and procedures that are relevant to this new working arrangement. In this webinar, we will offer some advice on managing staff performance remotely and how to maximise their time and effort.

2. Working Remotely / Organising Your Time – Lorraine Murphy
This will become the new normal for a lot of us over the coming months. Learn how to maximise
upon your working day and minimise the domestic distractions that we all face when working
remotely. Make your new working environment work for you and turn the time available to you into
real performance and results.

3. Customer Care and COVID 19 – Blanaid Brennan
Be able to give your customers a comfort level by demonstrating best practice Covid
compliant policies and behaviours within the workplace. This practical webinar will cover staff
training, compliance, required checklists and how to deal with a suspected case. Create a
positive customer experience for all who enter your premises including your own team.

4. Customer Retention / Remote Account Management – Jo Collins
In this time of uncertainty, it is vitally important to keep in touch with your key accounts and
customers regularly through whatever medium possible. Examine some practical methods of
maintaining customer contact that will further build business relationships for the future.

5. Managing Stress and Anxiety / Building Resilience – Jerry Kelly
Never has it been more important to be able to recognise the signs of stress in ourselves and our
colleagues and put in place some simple coping mechanisms that will in turn build up our resilience
to deal with the challenges that we are all currently facing. Good mental health is key to us all.

6. Managing Staff Performance Remotely – Karl Duff
Learn how to manage the activity levels and performance of your team remotely by employing best
practice performance management techniques. Create your own list of key performance indicators
and inspect what you expect on a monthly basis through positive virtual reinforcement.

7. Leadership / Motivation in Challenging Times – Karl Duff
Never before have people needed clear and concise leadership through these challenging times.
This webinar covers the recognised principles of progressive leadership and the techniques required to recharge and motivate your existing team members during these testing times.

8. Communication Skills / Conflict Resolution – Orla Brennan
Whether communicating daily with your team members or your customers, it is vital to
understand their thoughts and feelings, to minimise any potential conflict. Learn to
communicate your message in a clear, concise and positive manner which will result in a high impact
message being received by any of your colleagues or customers.

9. Crisis Management / Business Continuity – Sean McGlynn
Learn how to objectively access your current business situation and examine the internal and
external threats to your business. Examine how to formulate a short-term business continuity plan
through constructive brain-storming, that will help you and your team through this crisis and pave
the way into the future.

10. Professional Selling Skills – Austin Halpin
A full range of sales training modules available through our Professional Sales Programme
which covers understanding your sales role, owning performance, time management, new
business development, sales presentations, handling difficult customers and closing the
sale. Avail of all of these modules or select what ones are currently relevant to your team.

Note: All of the above webinars can be presented in a live format to small groups
maintaining social distancing on an in-house or open course basis. For information on any
of these webinars contact Austin at austin@tss.ie or on mobile 087 6739384

Find out more about our training team here

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