ENHANCING YOUR ADMINISTRATIVE AND COMMUNICATION SKILLS

Date: TBC

Duration: Half day – 9.15am – 12.45pm

Venue: The Maldron Hotel, Newlands Cross, Dublin 22

Cost: €175

About this course

 

“Busyness” is the order of the day and no one is more aware of this than people in administrative roles. This session addresses the challenges faced by administrators and offers practical tools and techniques to chart a course through the hustle and bustle of a busy environment. This half day session will introduce participants to:

  • What’s your job? What you do versus what you were employed to do!
  • Why the way you see the situation determines your response – (opportunity/threat) and how this impacts on your emotions, behaviour and attitude
  • How to manage challenging behaviour and deal with difficult people and situations
  • Using SAFE to get on top of the job! (Structure, Attitude, Focus, Energy)
  • How to communicate effectively, build relationships and give appropriate feedback
  • How to use mindfulness to regain focus and direction in difficult times

The Inside Out Programme – presented by Jerry Kelly

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For full course content please call 1890 260006 or email info@tss.ie