CONFLICT RESOLUTION – DEALING WITH DIFFICULT PEOPLE

DATE: TBC

DURATION: 1 Day

VENUE: The Maldron Hotel, Newlands Cross, Dublin 22

About this course:

People management skills are critically important in all aspects of business, and for anyone wishing to make progress up the corporate ladder, they are skills which must be learned and perfected. In this age of fast working, difficult people cause delays and extra effort that you simply cannot afford. As a business owner, manager, supervisor or team leader, you need to know how to deal with many difficult people. As with all management skills, there are proven techniques for dealing with difficult people.

At the end of this course delegates should be able to:

  • Deal with and motivate difficult people
  • Recognise the impact of perception
  • Influence people successfully
  • Work with difficult people & achieve positive results for them
  • Develop assertive behaviour

Course content:

  • The challenge of managing people
  • Understanding conflict
  • Conflict handling skills: Influence
  • Handling difficult people
  • How to give feedback
  • How to communicate your message

CLICK TO ENQUIRE NOW

For full course content please call 1890 260006 or email info@tss.ie