EFFECTIVE COACHING AND COMMUNICATION SKILLS

DATE: TBC

DURATION: 1 Day

VENUE: The Maldron Hotel, Newlands Cross, Dublin 22

About this course:

This one day intensive course is aimed at delegates who want to help individuals to develop themselves and improve their performance, including:

  • Individuals wanting to develop their coaching skills.
  • Line managers wanting to develop their staff.
  • All those with some management responsibility.
  • People new to management.
  • Those being groomed or about to be given management responsibility to develop their staff.

The programme has two primary objectives:

  • To provide participants with an understanding of coaching and its role in improving team members performance.
  • To develop participants’ skills to perform effectively as workplace coaches.

Course content:

Module One: Working with People

  • People – Your Greatest Asset
  • Understanding the Skills and Competencies Involved
  • Interactive Skills
  • Developing A Motivated Team
  • Job Satisfaction

Module Two: Communication Skills for the Effective Coach

  • Are you a good communicator?
  • Communication Exercises
  • Improving your communication skills
  • Overcoming Communication Barriers

Module Three: The Leader as a Coach

  • Coaching at Work
  • Benefits of Coaching
  • Barriers to Coaching
  • Job Coaching Principles
  • The Seven Step Coaching Process

Module Four: Coaching & Mentoring

  • Defining the process
  • The diferences between Coaching & Mentoring
  • Understand the benefits of Coaching and Mentoring
  • Understand Coaching and Mentoring phases and processes

Module Five: Coaching in Action

  • Principles of Coaching
  • Coaching step by step – Working Through the Coaching Process:
  • Needs Analysis
  • Coaching Objectives
  • Validation
  • The Seven-Step Coaching Process
  • A Five-Step Model of Coaching
  • Helping adults learn
  • Uses of Coaching

Module Six: Team Building

  • Developing a Team Culture
  • Some Group and Team Characteristics
  • Stages of Team Development
  • Belbin’s Team Roles
  • Some Tips for Leaders/Managers on Developing Teamwork

Module Seven: The Coach as a Visionary

  • What is Vision?
  • How Does Vision relate to Leadership?
  • Examples of Vision in Action
  • Cop or Coach?
  • Giving Your Team; Your Organization a Sense of Purpose
  • Goal-Setting for Coaches

Module Eight: The Coach as a Motivator

  • Motivation in the Workplace
  • Understanding the Concept of Motivation
  • Morale
  • The Need for Motivation
  • Key Motivation Theories and How to Apply Them

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For full course content please call 1890 260006 or email info@tss.ie