DURATION:  3 full days – One session per month



COST: €885



This programme is aimed at all managers and supervisors who wish to improve their knowledge and skills in Best Practice People Management and improve the productivity and performance of the people that they manage. Over three group sessions we look at how to manage the task, team and individual within any organisation. Particular attention is given to the area of people management. Subject to places being available, you can join the programme at any stage as this programme runs for one morning per month over a three-month period.


Leadership & Motivation

The art of getting more from people than they think they can give.  This session explores the key qualities and various styles of leadership.  A questionnaire will be used to help you focus on both the task and people elements of leadership.  The use of both power and motivation in getting things done will be discussed in detail.  You will become more confident in managing your team and this will result in increased productivity.

Conflict Resolution

Find out why and how most conflict situations occur in the workplace and how we can prevent them occurring in the first place. The importance of preventing a conflict situation turning into personal stress for all parties concerned which can result in some serious health issues for all involved. We will examine some tried and tested techniques in dealing with conflict situations in any workplace.  Understand the difference between being assertive and being perceived as aggressive which only escalates the situation.

 Communication Skills

Good communication is good business, it’s the glue which bonds people working together to a common goal, but it does not always happen.  You will learn how to get your message across in a persuasive way and how to get commitment and action form both staff and customers.  Barriers to effective communication will also be discussed. How positive communication skills such as listening and understanding the other person’s point of view can diffuse and help any conflict situation.

Performance Management

Most successful business managers have definite goals and objectives. The clearer your goals are the more likely you are to achieve them. On this session we examine the importance of establishing clear and realistic key performance indicators for your team and discuss the importance of measuring these KPI’s, on a monthly basis. We will also discuss how to manage poor performance and how to re-enforce positive behaviour through-out any staff appraisal.

Decision Making & Problem Solving

No matter how good you are at generating ideas or motivating people, you will be judged on the quality of your decisions. The decision-making style you use will not only affect the quality of the decision itself but will also influence the ease of its implementation.  This session will help you to understand and adapt your style and therefore help you to make better decisions. The ability to deal with problems effectively involves a blend of knowledge, skills and judgement.

Time Management

Time is a precious irreplaceable resource, yet it is frequently squandered. This session will take you through an analysis of your time management problems and help you to understand where your time goes and how to use it more effectively.  It follows on with a set of principles and techniques to enable you to become a master of your time rather than a slave to it.  Other topics covered include; how to deal with procrastination, common time wasters and how to get more out of meetings.


Getting things done through others is the lifeblood of any successful company.  Implicit in this is the notion of delegation.  Properly planned and executed, it means better decision making, less red tape and more motivated staff.  You will be shown how to give authority along with responsibility in order to increase effectiveness and reach company goals.  Improving the ability to delegate may actually offer a solution to other business problems.

Personal Action Plans

At the end of every day each delegate will be asked to add some specific actions that they intend to take to their personal action plan. These actions can be reviewed by their manager on a monthly basis to encourage implementation of any changes required. At the end of the three-day programme each manager should have at least nine specific actions listed and dated for completion. This encourages turning the theory into a practical reality when back on the job.


For Full Course Content Please Call 1800 260006 or email

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